Privacy Policy

**Privacy Policy**

**Last Updated: [Date]**

**1. Introduction**

Welcome to Listhearts. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

**2. Data Controller**

The data controller responsible for your personal data is:

**Listhearts**
Company Address: Fuli Center, No. 10 Huaxia Road, Zhujiang New Town, Tianhe District, Guangzhou, China
Company Email: [email protected]
Company Phone: +86 14765524524

**3. Information We Collect**

We may collect and process the following types of personal data:

- **Identity Data:** Name, username, or similar identifier.
- **Contact Data:** Email address, phone number, and shipping address.
- **Transaction Data:** Details about payments, orders, and purchase history.
- **Technical Data:** IP address, browser type, device information, and usage data.
- **Marketing Data:** Preferences in receiving marketing from us.

**4. How We Collect Your Data**

We collect data through:

- Direct interactions (e.g., when you create an account, place an order, or contact us).
- Automated technologies (e.g., cookies, log files, and analytics tools).
- Third parties (e.g., payment processors or shipping partners).

**5. How We Use Your Data**

We use your personal data for the following purposes:

- To process and fulfill orders, including shipping and payment.
- To communicate with you regarding your account, orders, or inquiries.
- To improve our website, products, and customer service.
- To send promotional materials, only with your explicit consent.
- To comply with legal obligations and prevent fraud.

**6. Legal Basis for Processing**

We process your data based on:

- **Contractual necessity:** To perform a contract with you (e.g., order fulfillment).
- **Consent:** For marketing communications and optional data sharing.
- **Legitimate interests:** To improve our services and ensure security.
- **Legal obligation:** To comply with applicable laws.

**7. Data Sharing and Disclosure**

We may share your data with:

- **Service providers:** Payment processors, shipping companies, and IT support.
- **Legal authorities:** When required by law or to protect our rights.
- **Business transfers:** In the event of a merger, sale, or acquisition.

We do not sell your personal data to third parties.

**8. Data Security**

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure server infrastructure.

**9. Data Retention**

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

- Account data: Retained until account closure.
- Transaction data: Retained for 5 years as required by tax laws.
- Marketing data: Retained until consent withdrawal.

**10. Your Rights**

Depending on your jurisdiction, you may have the following rights:

- **Access:** Request a copy of your personal data.
- **Rectification:** Correct inaccurate or incomplete data.
- **Erasure:** Request deletion of your data (subject to legal exceptions).
- **Restriction:** Limit processing of your data.
- **Portability:** Receive your data in a structured, machine-readable format.
- **Objection:** Object to processing based on legitimate interests or direct marketing.
- **Withdraw Consent:** Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at **[email protected]**.

**11. International Transfers**

Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

**12. Cookies**

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

**13. Third-Party Links**

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal data.

**14. Changes to This Policy**

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

**15. Contact Us**

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

**Listhearts**
Address: Fuli Center, No. 10 Huaxia Road, Zhujiang New Town, Tianhe District, Guangzhou, China
Email: usstore@listhe